The Role of Information Technology in Improving the Quality of Banking Services
Authors
Dr. Ramadan Abu Ajila Salama
Abstract
This study aims to investigate the role of information technology in improving the quality of banking services, focusing on customers of Jumhouria Bank in Tripoli. Using a descriptive analytical approach, data was collected via questionnaires and analyzed statistically. The findings revealed a statistically significant positive relationship between information technology and the improvement of banking service quality across its key dimensions (reliability, responsiveness, and accessibility). The study recommends enhancing investments in IT and keeping pace with modern electronic banking developments.
Keywords
Information Technology, Banking Service Quality, Electronic Services, Automated Teller Machine (ATM), Jumhouria Bank
How to cite
Dr. Ramadan Abu Ajila Salama (2020). The Role of Information Technology in Improving the Quality of Banking Services. Al-Afaq Scientific Journal, Volume 1, Issue 2.