Using the Balanced Scorecard in Evaluating Banking Performance

Dr. Abu Ajila Ali Mera

This study aimed to identify the impact of the balanced scorecard dimensions on evaluating the performance of Libyan commercial banks in Tripoli. The descriptive-analytical approach was utilized, and a questionnaire was designed as the primary data collection tool, analyzed via SPSS software. Findings indicated a statistically significant impact of banking performance dimensions (information planning, administrative factors, qualification and awareness, technical factors, and legislative/legal factors) on the implementation of the balanced scorecard, collectively explaining 85.4% of the variance. The study recommended strengthening strategic planning, enhancing training programs, adopting modern technology, and enacting updated administrative regulations to boost banking performance.

Balanced Scorecard, Banking Performance, Libyan Commercial Banks, Information Planning, Technical Factors.